LCQ Duty Manager Responsibilities

Question 1

Under the Sale and Supply of Alcohol Act 2012, what is the minimum age for a person to hold a manager's certificate in NZ?

Accepted Answer

18 years

Answer

A person must be at least 18 years old to apply for and hold a manager's certificate in New Zealand.

Question 2

What is required for a person to obtain a manager's certificate for the first time in NZ?

Accepted Answer

Completion of the LCQ or equivalent, industry experience, and a fit and proper person assessment

Answer

To obtain a manager's certificate, an applicant must have completed the LCQ or equivalent qualification, have relevant industry experience, be a fit and proper person, and be at least 18 years old.

Question 3

Under NZ law, what is the duty manager's obligation when a patron presents a suspicious or potentially fake proof-of-age document?

Accepted Answer

Refuse to accept it and decline to serve alcohol to that person

Answer

If a duty manager or staff member is not satisfied that a proof-of-age document is genuine, they must refuse to accept it and decline to serve alcohol to the person.

Question 4

In NZ, what must a duty manager do if a patron becomes violent or threatening on the licensed premises?

Accepted Answer

Remove alcohol service from the patron, attempt to de-escalate, remove the patron if safe to do so, and contact Police if necessary

Answer

The duty manager must stop alcohol service to the person, attempt de-escalation, arrange for removal from the premises where safe, and contact Police if the situation warrants it.

Question 5

Under the Sale and Supply of Alcohol Act 2012, what responsibility does the duty manager have regarding the storage of alcohol on the premises?

Accepted Answer

The duty manager must ensure alcohol is not accessible to patrons or staff outside licensed trading hours

Answer

The duty manager is responsible for ensuring that alcohol cannot be sold, supplied, or accessed outside of licensed trading hours. This includes ensuring storage is secured after trading hours.

LCQ Practice Test

LCQ Practice Test

LCQ Duty Manager Responsibilities