JIBC Basic Security Training 3

Question 1

A visitor becomes verbally aggressive at a reception desk. What is the best initial response?

Accepted Answer

Stay calm, speak slowly, and attempt to de-escalate

Answer

De-escalation techniques — calm tone, active listening, and empathy — are the first line of response to verbal aggression.

Question 2

Which of the following is an example of passive resistance?

Accepted Answer

A subject refusing to move but not attacking

Answer

Passive resistance involves non-compliance without physical aggression, such as going limp or refusing to leave.

Question 3

What is the purpose of a 'post order' in security operations?

Accepted Answer

Site-specific instructions defining a guard's duties and authority at a post

Answer

Post orders provide guards with the specific rules, responsibilities, and procedures unique to their assigned site.

Question 4

A security guard witnesses a theft in progress. Which action is most appropriate?

Accepted Answer

Observe, document details, and notify police while maintaining sight of suspect if safe

Answer

Guards should prioritize safety by observing, documenting, and alerting police rather than making physical interventions that could escalate danger.

Question 5

What does CPTED stand for in security planning?

Accepted Answer

Crime Prevention Through Environmental Design

Answer

CPTED is a strategy that uses environmental design — lighting, sightlines, landscaping — to reduce opportunities for crime.

JIBC - Justice Institute of British Columbia Practice Test