JIBC Basic Security Training 3 — Questions and Answers
Question 1: A visitor becomes verbally aggressive at a reception desk. What is the best initial response?
- Match their energy to assert authority
- Stay calm, speak slowly, and attempt to de-escalate (Correct answer)
- Immediately call police without speaking to them
- Threaten to ban them from the premises
Correct answer: Stay calm, speak slowly, and attempt to de-escalate
De-escalation techniques — calm tone, active listening, and empathy — are the first line of response to verbal aggression.
Question 2: Which of the following is an example of passive resistance?
- A subject swinging their fists
- A subject refusing to move but not attacking (Correct answer)
- A subject fleeing from security
- A subject threatening the guard verbally
Correct answer: A subject refusing to move but not attacking
Passive resistance involves non-compliance without physical aggression, such as going limp or refusing to leave.
Question 3: What is the purpose of a 'post order' in security operations?
- A document ordering additional personnel
- Site-specific instructions defining a guard's duties and authority at a post (Correct answer)
- A record of all personnel on site
- A schedule for ordering security equipment
Correct answer: Site-specific instructions defining a guard's duties and authority at a post
Post orders provide guards with the specific rules, responsibilities, and procedures unique to their assigned site.
Question 4: A security guard witnesses a theft in progress. Which action is most appropriate?
- Physically tackle the suspect immediately
- Observe, document details, and notify police while maintaining sight of suspect if safe (Correct answer)
- Ignore it as it is not their responsibility
- Confront the suspect aggressively to recover the items
Correct answer: Observe, document details, and notify police while maintaining sight of suspect if safe
Guards should prioritize safety by observing, documenting, and alerting police rather than making physical interventions that could escalate danger.
Question 5: What does CPTED stand for in security planning?
- Crime Prevention Through Environmental Design (Correct answer)
- Critical Patrol Training and Emergency Deployment
- Certified Professional Training and Emergency Detection
- Community Patrol Training for Environmental Defense
Correct answer: Crime Prevention Through Environmental Design
CPTED is a strategy that uses environmental design — lighting, sightlines, landscaping — to reduce opportunities for crime.
Question 6: When restraining an individual, what must a security guard always consider?
- Maximum speed of restraint regardless of force
- That force used must be reasonable and proportionate to the threat (Correct answer)
- That handcuffs must always be used
- That restraint requires written authorization from a supervisor
Correct answer: That force used must be reasonable and proportionate to the threat
The law requires that any force — including restraint — must be proportionate to the threat faced at that moment.
Question 7: Which document primarily governs a security guard's power of arrest in British Columbia?
- The BC Police Act
- The Canadian Criminal Code (Section 494 — Citizen's Arrest) (Correct answer)
- The BC Security Services Act
- The Charter of Rights and Freedoms Section 7
Correct answer: The Canadian Criminal Code (Section 494 — Citizen's Arrest)
Section 494 of the Criminal Code grants citizen's arrest powers, which also apply to security guards who witness indictable offences in progress.
JIBC Basic Security Training 3
A visitor becomes verbally aggressive at a reception desk.
What is the best initial response?