ITIL Sourcing Strategy & Governance

Question 1

Which sourcing strategy involves delivering IT services exclusively using internal organizational resources and capabilities?

Accepted Answer

Insourcing

Answer

Insourcing means the organization uses its own internal staff and resources to deliver IT services, retaining full control and accountability within the organization.

Question 2

What is co-sourcing in the context of ITIL Service Strategy?

Accepted Answer

A combination of internal staff and external supplier resources for service delivery

Answer

Co-sourcing blends internal resources with external supplier capabilities, enabling organizations to leverage both in-house knowledge and external expertise.

Question 3

Which sourcing model involves transferring responsibility for an entire business function — including outcomes — to an external provider?

Accepted Answer

Business Process Outsourcing (BPO)

Answer

BPO transfers full ownership and accountability for a complete business function to an external provider, not just discrete tasks or technology components.

Question 4

In ITIL Service Strategy, what is the primary driver for an organization choosing an outsourcing strategy?

Accepted Answer

To access specialized skills and reduce costs while focusing on core competencies

Answer

Outsourcing enables organizations to leverage specialist provider expertise, reduce operational costs, and refocus internal resources on core business differentiators.

Question 5

Which sourcing model describes a formal arrangement where two organizations share investment, risks, and responsibility for a joint business venture?

Accepted Answer

Partnership

Answer

A partnership is a formal arrangement with shared investment and risk between two organizations, typically involving joint governance and mutual accountability for outcomes.

ITIL - Intermediate Service Strategy Practice Test

ITIL - Intermediate Service Strategy Practice Test

ITIL Sourcing Strategy & Governance