ITIL Sourcing Strategy & Governance

Question 1

Which sourcing strategy involves delivering IT services exclusively using internal organizational resources and capabilities?

Accepted Answer

Insourcing

Answer

Outsourcing

Answer

Co-sourcing

Answer

Multi-sourcing

Question 2

What is co-sourcing in the context of ITIL Service Strategy?

Accepted Answer

A combination of internal staff and external supplier resources for service delivery

Answer

Outsourcing all IT services to a single external provider

Answer

Sharing equal ownership of services between two separate organizations

Answer

Procuring services exclusively from offshore providers

Question 3

Which sourcing model involves transferring responsibility for an entire business function — including outcomes — to an external provider?

Accepted Answer

Business Process Outsourcing (BPO)

Answer

Application Service Provision

Answer

Insourcing

Answer

Knowledge Process Outsourcing (KPO)

Question 4

In ITIL Service Strategy, what is the primary driver for an organization choosing an outsourcing strategy?

Accepted Answer

To access specialized skills and reduce costs while focusing on core competencies

Answer

To eliminate all IT-related risks from the organization

Answer

To ensure complete operational control over all IT infrastructure

Answer

To comply with mandatory industry regulations requiring external delivery

Question 5

Which sourcing model describes a formal arrangement where two organizations share investment, risks, and responsibility for a joint business venture?

Accepted Answer

Partnership

Answer

Multi-sourcing

Answer

Co-sourcing

Answer

Offshoring

Question 6

What does multi-sourcing mean in ITIL Service Strategy?

Accepted Answer

Obtaining different IT services from multiple independent external providers

Answer

Engaging a single vendor to supply multiple service types

Answer

Providing the same service to multiple customer organizations

Answer

Sourcing services across multiple internal departments

Question 7

How does Knowledge Process Outsourcing (KPO) differ from Business Process Outsourcing (BPO)?

Accepted Answer

KPO focuses on outsourcing knowledge-intensive, judgment-based processes requiring domain expertise

Answer

KPO is always less expensive than BPO

Answer

KPO is restricted to IT-related processes only

Answer

KPO only applies to large multinational enterprises