ITIL ITIL Service Portfolio & Demand Management

Question 1

What are the three main components of the ITIL Service Portfolio?

Accepted Answer

Service pipeline, service catalog, and retired services

Answer

Service catalog, incident log, change schedule

Answer

SLA register, cost model, and supplier list

Answer

Demand register, capacity plan, and event log

Question 2

What is the primary purpose of the Service Portfolio in ITIL Service Strategy?

Accepted Answer

To manage the entire lifecycle of all services and represent their value to the business

Answer

To track employee performance metrics

Answer

To store hardware asset records

Answer

To schedule software deployments

Question 3

In ITIL, what distinguishes the 'service catalog' from the 'service pipeline'?

Accepted Answer

The catalog lists live, available services; the pipeline contains services under development or evaluation

Answer

The catalog contains retired services; the pipeline contains current ones

Answer

They are synonymous terms

Answer

The pipeline is customer-facing; the catalog is internal only

Question 4

What is a 'Pattern of Business Activity (PBA)' in ITIL Demand Management?

Accepted Answer

A profile that describes how and when business activity creates demand for IT services

Answer

A financial audit schedule

Answer

A list of approved change requests

Answer

A supplier performance benchmark

Question 5

Which role is primarily responsible for Service Portfolio Management in ITIL?

Accepted Answer

Service Portfolio Manager

Answer

Change Manager

Answer

Problem Manager

Answer

Availability Manager

Question 6

Why is managing 'retired services' an important part of the ITIL Service Portfolio?

Accepted Answer

They provide historical context, lessons learned, and assets that may be reused in future services

Answer

Retired services generate new revenue streams

Answer

They are required for SLA compliance reporting

Answer

They replace the need for a service catalog