ITIL Sourcing Strategy & Governance 2

Question 1

In ITIL, what is the primary role of an Underpinning Contract (UC) in sourcing governance?

Accepted Answer

It is a legally binding agreement with an external supplier that supports the delivery of an SLA

Answer

An Underpinning Contract is a formal legal agreement with an external supplier that backs up the commitments made in the Service Level Agreement with the customer.

Question 2

Which governance principle is most critical when transitioning services to an outsourced provider?

Accepted Answer

Maintaining a retained organization with contract management and governance expertise

Answer

A retained organization preserves the customer's ability to manage contracts, govern suppliers, and integrate services — capabilities that cannot be outsourced without losing strategic control.

Question 3

What is the primary purpose of vendor performance management in sourcing governance?

Accepted Answer

To ensure suppliers meet contractual obligations and drive continuous improvement

Answer

Vendor performance management monitors supplier delivery against contractual commitments, identifies gaps, and drives improvement to protect service quality and value.

Question 4

In a SIAM (Service Integration and Management) model, what is the integrator's primary responsibility?

Accepted Answer

To coordinate and manage multiple service providers to deliver coherent end-to-end services

Answer

The SIAM integrator manages the interfaces and interdependencies between multiple suppliers, ensuring they collectively deliver seamless, end-to-end service outcomes to the business.

Question 5

Which ITIL document governs performance targets and responsibilities between two internal IT groups within the same service provider organization?

Accepted Answer

Operational Level Agreement

Answer

An Operational Level Agreement (OLA) defines internal team responsibilities and targets, supporting the SLA commitments made to business customers without involving external parties.

ITIL - Intermediate Service Strategy Practice Test

ITIL - Intermediate Service Strategy Practice Test

ITIL Sourcing Strategy & Governance 2