ITIL ITIL Service Portfolio & Demand Management 1

Question 1

What are the three main components of the ITIL Service Portfolio?

Accepted Answer

Service pipeline, service catalog, and retired services

Answer

The Service Portfolio consists of the service pipeline (future services), the service catalog (current live services), and retired services (decommissioned).

Question 2

What is the primary purpose of the Service Portfolio in ITIL Service Strategy?

Accepted Answer

To manage the entire lifecycle of all services and represent their value to the business

Answer

The Service Portfolio represents the complete set of services managed by the provider, tracking each service from concept through retirement to demonstrate business value.

Question 3

In ITIL, what distinguishes the 'service catalog' from the 'service pipeline'?

Accepted Answer

The catalog lists live, available services; the pipeline contains services under development or evaluation

Answer

The service catalog covers currently active and available services, while the service pipeline holds services that are planned or in development and not yet live.

Question 4

What is a 'Pattern of Business Activity (PBA)' in ITIL Demand Management?

Accepted Answer

A profile that describes how and when business activity creates demand for IT services

Answer

A PBA characterizes the workload profile of a business activity, showing when and how it places demand on IT services so capacity can be planned accordingly.

Question 5

Which role is primarily responsible for Service Portfolio Management in ITIL?

Accepted Answer

Service Portfolio Manager

Answer

The Service Portfolio Manager oversees the governance and lifecycle management of all services in the portfolio, ensuring alignment with business strategy.

ITIL - Intermediate Service Strategy Practice Test

ITIL - Intermediate Service Strategy Practice Test

ITIL ITIL Service Portfolio & Demand Management 1