Hospitality and Tourism Housekeeping Operations 3

Question 1

What is the role of the Executive Housekeeper in a hotel?

Accepted Answer

Managing the entire housekeeping department including staff, supplies, and quality standards

Answer

The Executive Housekeeper oversees all housekeeping operations, staff scheduling, budget management, and quality control.

Question 2

What does 'OCC' mean in hotel room status reports?

Accepted Answer

Occupied

Answer

OCC (Occupied) indicates a room currently has a registered guest staying in it.

Question 3

What is the purpose of room inspection in hotel housekeeping?

Accepted Answer

To verify rooms meet cleanliness and quality standards before releasing them to guests

Answer

Room inspection is the quality control step performed by a supervisor to ensure each room meets the hotel's standards before it is marked as clean and available.

Question 4

What is 'linen control' in hotel housekeeping management?

Accepted Answer

Tracking the inventory, use, and replacement of all bed and bath linens

Answer

Linen control involves systematic tracking of all textile inventory to minimize loss, manage replacement costs, and ensure availability.

Question 5

What is a 'sleeper' in hotel housekeeping terminology?

Accepted Answer

A room the front desk shows as vacant but is actually occupied

Answer

A sleeper is a discrepancy where the front desk system shows a room as vacant, but housekeeping finds it is actually occupied.

Hospitality and Tourism Practice Test

Hospitality and Tourism Practice Test

Hospitality and Tourism Housekeeping Operations 3