Hospitality and Tourism Food and Beverage Service 3

Question 1

What is 'upselling' in food and beverage service?

Accepted Answer

Suggesting higher-priced items or add-ons to increase the check average

Answer

Upselling in F&B involves suggesting premium menu items, add-ons, or upgrades to increase the total value of each guest's order.

Question 2

What is a 'sommelier'?

Accepted Answer

A trained wine steward who manages a restaurant's wine program

Answer

A sommelier is a highly trained and knowledgeable wine professional who curates wine lists and makes pairing recommendations.

Question 3

What does 'seat turnover' measure in restaurant operations?

Accepted Answer

How many times a table is re-seated with new guests during a service period

Answer

Seat turnover (or table turn) rate measures how many different parties occupied a table during a meal period.

Question 4

In US restaurant staffing, what is the role of a 'busser' (busboy/busgirl)?

Accepted Answer

Clearing and resetting tables and assisting servers

Answer

A busser clears dirty dishes, resets tables, refills water, and supports servers to improve table turnover speed.

Question 5

What is 'suggestive selling' in food service?

Accepted Answer

Recommending specific menu items to enhance the guest's experience and increase revenue

Answer

Suggestive selling involves servers making specific recommendations — like appetizers, desserts, or specialty drinks — to enhance experience and spending.

Hospitality and Tourism Practice Test

Hospitality and Tourism Practice Test

Hospitality and Tourism Food and Beverage Service 3