Home Depot Assessment Home Depot Products & Departments 3

Question 1

A customer asks what the difference is between a cordless drill and an impact driver. What do you tell them?

Accepted Answer

A drill is better for making holes, while an impact driver provides higher torque for driving screws and fasteners

Answer

Understanding the difference helps customers choose the right tool — impact drivers excel at fastening while drills are better for boring holes.

Question 2

A customer wants to tile their bathroom floor. What underlayment material should go under the tile?

Accepted Answer

Cement backer board such as Durock or HardieBacker for a stable, moisture-resistant substrate

Answer

Cement backer board prevents moisture damage and provides a rigid, stable base that prevents tile cracking.

Question 3

A customer wants to know which paint finish is best for a high-traffic hallway. What do you recommend?

Accepted Answer

Satin or semi-gloss finish for durability and ease of cleaning

Answer

Satin and semi-gloss finishes are more durable and washable than flat or eggshell, making them ideal for high-traffic areas.

Question 4

A customer asks whether they need a building permit to replace their windows. What should you tell them?

Accepted Answer

Permit requirements vary by local jurisdiction — advise them to check with their local building department before starting the project

Answer

Building permit requirements vary by location — advising customers to check locally ensures they comply with their specific regulations.

Question 5

What type of fastener should be used when hanging heavy items such as mirrors or shelves on drywall without a stud?

Accepted Answer

Toggle bolts or heavy-duty drywall anchors rated for the item's weight

Answer

Toggle bolts and rated anchors distribute load across a larger area of drywall, safely supporting heavy items without stud support.

Home Depot Assessment Practice Test