Home Depot Assessment Home Depot Products & Departments 3

Question 1

A customer asks what the difference is between a cordless drill and an impact driver. What do you tell them?

Accepted Answer

A drill is better for making holes, while an impact driver provides higher torque for driving screws and fasteners

Answer

They are the same tool with different names

Answer

An impact driver is only for industrial use

Answer

A cordless drill is always more powerful than an impact driver

Question 2

A customer wants to tile their bathroom floor. What underlayment material should go under the tile?

Accepted Answer

Cement backer board such as Durock or HardieBacker for a stable, moisture-resistant substrate

Answer

Standard plywood directly under the tile

Answer

Drywall as an underlayment

Answer

No underlayment is needed over a concrete subfloor

Question 3

A customer wants to know which paint finish is best for a high-traffic hallway. What do you recommend?

Accepted Answer

Satin or semi-gloss finish for durability and ease of cleaning

Answer

Flat finish for a modern look

Answer

High-gloss finish throughout

Answer

Eggshell finish since it looks the most natural

Question 4

A customer asks whether they need a building permit to replace their windows. What should you tell them?

Accepted Answer

Permit requirements vary by local jurisdiction — advise them to check with their local building department before starting the project

Answer

No permit is ever needed for window replacement since it is a like-for-like swap

Answer

Permits are only required for new construction, not replacements

Answer

You must have a permit for any work that involves the exterior of a home

Question 5

What type of fastener should be used when hanging heavy items such as mirrors or shelves on drywall without a stud?

Accepted Answer

Toggle bolts or heavy-duty drywall anchors rated for the item's weight

Answer

Standard drywall screws

Answer

Finishing nails

Answer

Any screw since drywall is strong enough on its own

Question 6

A customer is buying mulch and asks how many bags they need for a 100 square foot garden bed at 3 inches deep. How do you calculate this?

Accepted Answer

Calculate cubic feet needed (100 sq ft × 0.25 ft = 25 cubic feet) then divide by bag size (typically 2 cubic feet = about 13 bags)

Answer

Tell them 10 bags is always enough for any garden bed

Answer

Suggest they buy 50 bags to be safe

Answer

Explain that bag count depends only on the brand of mulch