General CNA Practice CNA Practice Communication and Interpersonal Skills 3

Question 1

A patient speaks limited English. Which action is most appropriate for the CNA?

Accepted Answer

Use a qualified medical interpreter or translation service

Answer

A qualified medical interpreter ensures accurate communication of health information and protects patient rights, whereas family members or speaking loudly are not reliable solutions.

Question 2

When caring for a patient from a different cultural background who refuses eye contact, the CNA should:

Accepted Answer

Recognize that avoiding eye contact may be a cultural sign of respect

Answer

In some cultures, avoiding direct eye contact is a sign of respect rather than disengagement, and the CNA must demonstrate cultural sensitivity.

Question 3

A patient tells the CNA, "I don't want my sister to know about my diagnosis." The CNA should:

Accepted Answer

Respect the patient's wish and document it appropriately

Answer

Patients have the right to confidentiality, and their expressed preferences about who receives their health information must be respected and documented.

Question 4

A CNA is caring for a patient who uses a communication board. The CNA should:

Accepted Answer

Be patient and allow the patient adequate time to respond using the board

Answer

Patients using communication aids have the right to express themselves, and CNAs must allow sufficient time and show patience to support effective communication.

Question 5

Which action best demonstrates respect for a patient's cultural background during care?

Accepted Answer

Ask the patient about any cultural preferences that may affect their care

Answer

Asking patients directly about cultural preferences shows respect and prevents assumptions, enabling person-centered culturally competent care.

General Practice Test

General Practice Test

General CNA Practice CNA Practice Communication and Interpersonal Skills 3