General CNA Practice CNA Practice Communication and Interpersonal Skills 3

Question 1

A patient speaks limited English. Which action is most appropriate for the CNA?

Accepted Answer

Use a qualified medical interpreter or translation service

Answer

Speak loudly and slowly to help them understand

Answer

Ask a family member who speaks English to translate all medical information

Answer

Rely entirely on written notes in English

Question 2

When caring for a patient from a different cultural background who refuses eye contact, the CNA should:

Accepted Answer

Recognize that avoiding eye contact may be a cultural sign of respect

Answer

Insist on eye contact to confirm the patient is listening

Answer

Document this as a sign of altered mental status

Answer

Speak only to a family member present in the room

Question 3

A patient tells the CNA, "I don't want my sister to know about my diagnosis." The CNA should:

Accepted Answer

Respect the patient's wish and document it appropriately

Answer

Inform the sister anyway in case she can help

Answer

Tell the sister only if she asks directly

Answer

Ask the charge nurse to override the patient's decision

Question 4

A CNA is caring for a patient who uses a communication board. The CNA should:

Accepted Answer

Be patient and allow the patient adequate time to respond using the board

Answer

Speak normally and ignore the board since it slows things down

Answer

Answer for the patient to save time

Answer

Assume the patient cannot understand verbal communication

Question 5

Which action best demonstrates respect for a patient's cultural background during care?

Accepted Answer

Ask the patient about any cultural preferences that may affect their care

Answer

Assume all patients from the same country share the same beliefs

Answer

Avoid discussing culture to prevent misunderstandings

Answer

Apply standard care procedures without modifications

Question 6

A family member becomes angry and raises their voice at the CNA. The best response is to:

Accepted Answer

Calmly acknowledge their concern and offer to involve the nurse

Answer

Raise your voice to match their tone so they feel heard

Answer

Walk away immediately without saying anything

Answer

Argue back to defend your actions

Question 7

When communicating with a patient who has a hearing impairment, the CNA should:

Accepted Answer

Face the patient directly, speak clearly at normal volume, and use gestures as needed

Answer

Shout loudly to ensure the patient hears

Answer

Write everything down rather than speaking at all

Answer

Only communicate through family members