CNA Practice Communication and Interpersonal Skills Flashcards
7 cards from real General practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 CNA Practice Communication and Interpersonal Skills flashcards as text
A patient speaks limited English. Which action is most appropriate for the CNA?
Answer: Use a qualified medical interpreter or translation service
A qualified medical interpreter ensures accurate communication of health information and protects patient rights, whereas family members or speaking loudly are not reliable solutions.
When caring for a patient from a different cultural background who refuses eye contact, the CNA should:
Answer: Recognize that avoiding eye contact may be a cultural sign of respect
In some cultures, avoiding direct eye contact is a sign of respect rather than disengagement, and the CNA must demonstrate cultural sensitivity.
A patient tells the CNA, "I don't want my sister to know about my diagnosis." The CNA should:
Answer: Respect the patient's wish and document it appropriately
Patients have the right to confidentiality, and their expressed preferences about who receives their health information must be respected and documented.
A CNA is caring for a patient who uses a communication board. The CNA should:
Answer: Be patient and allow the patient adequate time to respond using the board
Patients using communication aids have the right to express themselves, and CNAs must allow sufficient time and show patience to support effective communication.
Which action best demonstrates respect for a patient's cultural background during care?
Answer: Ask the patient about any cultural preferences that may affect their care
Asking patients directly about cultural preferences shows respect and prevents assumptions, enabling person-centered culturally competent care.
A family member becomes angry and raises their voice at the CNA. The best response is to:
Answer: Calmly acknowledge their concern and offer to involve the nurse
Remaining calm, acknowledging concerns, and offering to escalate to the nurse de-escalates conflict while ensuring the family member's issues are addressed appropriately.
When communicating with a patient who has a hearing impairment, the CNA should:
Answer: Face the patient directly, speak clearly at normal volume, and use gestures as needed
Facing the patient allows lip-reading, clear speech at normal volume avoids distortion, and gestures supplement verbal communication for patients with hearing loss.