General CNA Practice CNA Practice Communication and Interpersonal Skills 2

Question 1

A patient is speaking but looks away and crosses their arms. What should the CNA recognize about this situation?

Accepted Answer

Non-verbal cues may indicate discomfort or reluctance

Answer

Non-verbal cues such as crossed arms and averted gaze can signal discomfort, anxiety, or unwillingness to engage, which the CNA should acknowledge sensitively.

Question 2

Which technique best demonstrates active listening when a patient is describing pain?

Accepted Answer

Nod, maintain eye contact, and reflect back what the patient said

Answer

Active listening involves maintaining eye contact, using affirmative gestures, and paraphrasing to show the patient they are heard and understood.

Question 3

A CNA uses medical jargon when explaining a procedure to a patient who is not a healthcare professional. What is the likely result?

Accepted Answer

The patient may feel confused and anxious

Answer

Using complex medical terminology with patients who lack clinical training can create confusion, increase anxiety, and hinder effective communication.

Question 4

When communicating by phone with a family member about a patient, the CNA should FIRST:

Accepted Answer

Verify the caller's identity and confirm the patient has given consent to share information

Answer

Before sharing any patient information, the CNA must verify the caller's identity and confirm the patient has authorized release of that information to protect privacy (HIPAA).

Question 5

A patient expresses fear about an upcoming procedure. The most therapeutic response by the CNA is:

Accepted Answer

"I understand you're feeling scared. Can you tell me more about what worries you?"

Answer

Acknowledging the patient's feelings and inviting them to elaborate is a therapeutic communication technique that validates emotions and promotes trust.

General Practice Test

General Practice Test

General CNA Practice CNA Practice Communication and Interpersonal Skills 2