General CNA Practice CNA Practice Communication and Interpersonal Skills 2

Question 1

A patient is speaking but looks away and crosses their arms. What should the CNA recognize about this situation?

Accepted Answer

Non-verbal cues may indicate discomfort or reluctance

Answer

The patient is being rude and should be corrected

Answer

The patient cannot hear the CNA properly

Answer

The patient is ready to end the conversation

Question 2

Which technique best demonstrates active listening when a patient is describing pain?

Accepted Answer

Nod, maintain eye contact, and reflect back what the patient said

Answer

Interrupt to suggest pain relief options immediately

Answer

Write notes without looking up from the clipboard

Answer

Tell the patient others have worse pain

Question 3

A CNA uses medical jargon when explaining a procedure to a patient who is not a healthcare professional. What is the likely result?

Accepted Answer

The patient may feel confused and anxious

Answer

The patient will feel respected and informed

Answer

The patient will ask for more details

Answer

The patient will trust the CNA more

Question 4

When communicating by phone with a family member about a patient, the CNA should FIRST:

Accepted Answer

Verify the caller's identity and confirm the patient has given consent to share information

Answer

Provide a full medical update immediately

Answer

Transfer the call to the nursing station without speaking

Answer

Decline to answer any questions

Question 5

A patient expresses fear about an upcoming procedure. The most therapeutic response by the CNA is:

Accepted Answer

"I understand you're feeling scared. Can you tell me more about what worries you?"

Answer

"Don't worry, everything will be fine."

Answer

"The doctor knows best, so there's nothing to fear."

Answer

"Other patients go through this every day without problems."

Question 6

Which of the following is an example of an open-ended question?

Accepted Answer

"Can you describe how you are feeling today?"

Answer

"Did you sleep well last night?"

Answer

"Is your pain a 7 out of 10?"

Answer

"Are you ready for breakfast?"

Question 7

A CNA notices a resident crying quietly in their room. The best initial action is to:

Accepted Answer

Say "I see you seem upset. I'm here if you'd like to talk." and sit nearby

Answer

Leave immediately to give the resident privacy

Answer

Tell the resident to cheer up

Answer

Report the crying to the charge nurse without speaking to the resident