Geico Assessment Test Geico Insurance 5

Question 1

What is the main benefit of 'bundling' home and auto insurance with one company?

Accepted Answer

Potential multi-policy discounts and simpler management

Answer

Bundling often earns multi-policy discounts and consolidates billing.

Question 2

A representative notices a coworker accessing customer data without a business reason. What should they do?

Accepted Answer

Report the concern through proper channels

Answer

Unauthorized data access should be reported to protect customers and comply with policy.

Question 3

If 12 out of 60 claims in a week were processed late, what percentage were late?

Accepted Answer

20%

Answer

12 divided by 60 equals 0.20, or 20%.

Question 4

What does 'actual cash value' (ACV) account for when settling a claim?

Accepted Answer

The item's value minus depreciation

Answer

ACV reflects an item's current value after accounting for depreciation.

Question 5

A customer is frustrated about a long wait time. What response shows professionalism?

Accepted Answer

Apologize for the wait and focus on resolving their issue

Answer

A sincere apology followed by problem-solving restores the customer experience.

Geico Assessment Test Practice Test