Geico Assessment Test Geico Insurance 5

Question 1

What is the main benefit of 'bundling' home and auto insurance with one company?

Accepted Answer

Potential multi-policy discounts and simpler management

Answer

Guaranteed zero deductibles

Answer

Free vehicle upgrades

Answer

Elimination of all premiums

Question 2

A representative notices a coworker accessing customer data without a business reason. What should they do?

Accepted Answer

Report the concern through proper channels

Answer

Ignore it

Answer

Join in to access the data

Answer

Confront the customer instead

Question 3

If 12 out of 60 claims in a week were processed late, what percentage were late?

Accepted Answer

20%

Answer

12%

Answer

48%

Answer

60%

Question 4

What does 'actual cash value' (ACV) account for when settling a claim?

Accepted Answer

The item's value minus depreciation

Answer

The original purchase price only

Answer

The replacement cost with no reduction

Answer

The customer's annual income

Question 5

A customer is frustrated about a long wait time. What response shows professionalism?

Accepted Answer

Apologize for the wait and focus on resolving their issue

Answer

Blame the call volume and move on

Answer

Tell them everyone waits

Answer

Place them back on hold immediately

Question 6

Which situation typically requires filing a claim?

Accepted Answer

A covered accident causing vehicle damage

Answer

Renewing a policy on time

Answer

Updating a mailing address

Answer

Adding a phone number to an account

Question 7

Why is adaptability an important trait for an insurance representative?

Accepted Answer

Procedures, systems, and customer needs frequently change

Answer

Tasks never change

Answer

Customers always ask the same thing

Answer

Rules are never updated