Geico Assessment Test Geico Insurance 3

Question 1

What is the primary purpose of 'liability coverage' in an auto policy?

Accepted Answer

To pay for injuries or damage you cause to others

Answer

Liability coverage pays for bodily injury and property damage you cause to others.

Question 2

A representative handling 25 calls per shift wants to improve efficiency. Which approach is most appropriate?

Accepted Answer

Use clear, accurate documentation to resolve issues on the first call

Answer

First-call resolution with accurate notes improves both efficiency and customer satisfaction.

Question 3

Which of these is a common safe-driver discount factor?

Accepted Answer

Maintaining a clean driving record over time

Answer

A sustained clean driving record commonly qualifies drivers for discounts.

Question 4

What does 'comprehensive coverage' typically pay for?

Accepted Answer

Non-collision events like theft, fire, or hail

Answer

Comprehensive covers non-collision losses such as theft, vandalism, fire, and weather.

Question 5

A customer reports a billing error. What demonstrates strong attention to detail?

Accepted Answer

Reviewing the account history carefully before responding

Answer

Carefully verifying account records ensures the correct resolution.

Geico Assessment Test Practice Test