Geico Assessment Test Geico Insurance 3

Question 1

What is the primary purpose of 'liability coverage' in an auto policy?

Accepted Answer

To pay for injuries or damage you cause to others

Answer

To repair your own vehicle after a crash

Answer

To replace stolen personal items

Answer

To cover routine maintenance

Question 2

A representative handling 25 calls per shift wants to improve efficiency. Which approach is most appropriate?

Accepted Answer

Use clear, accurate documentation to resolve issues on the first call

Answer

Rush each caller off the line

Answer

Skip verifying customer identity

Answer

Promise outcomes that cannot be guaranteed

Question 3

Which of these is a common safe-driver discount factor?

Accepted Answer

Maintaining a clean driving record over time

Answer

Owning multiple credit cards

Answer

Driving an older vehicle

Answer

Living in a city center

Question 4

What does 'comprehensive coverage' typically pay for?

Accepted Answer

Non-collision events like theft, fire, or hail

Answer

Only head-on collisions

Answer

Legal fees from lawsuits

Answer

Routine tire rotations

Question 5

A customer reports a billing error. What demonstrates strong attention to detail?

Accepted Answer

Reviewing the account history carefully before responding

Answer

Assuming the customer is mistaken

Answer

Offering a refund without checking

Answer

Closing the ticket immediately

Question 6

If a policy covers up to $50,000 and a claim totals $62,000, how much must the policyholder cover?

Accepted Answer

$12,000

Answer

$50,000

Answer

$62,000

Answer

$0

Question 7

Why is data confidentiality important in an insurance role?

Accepted Answer

It protects sensitive customer information and maintains trust

Answer

It speeds up call handling

Answer

It increases premiums

Answer

It is optional for representatives