A GCP professional receives a complaint about a chemical peel resulting in unexpected post-inflammatory hyperpigmentation on a Fitzpatrick Type IV client. Which corrective action best demonstrates quality improvement?
-
A
Discontinue chemical peels for all Type IV clients
-
B
Document the adverse event, conduct a root-cause analysis, and update the pre-treatment protocol
-
C
Refund the client and note the complaint without further action
-
D
Switch to a different chemical agent without protocol review