Funeral Service Test Funeral Service Funeral Service Law & Ethics 2

Question 1

Under the FTC Funeral Rule, which document must be offered to any person who inquires in person about funeral arrangements?

Accepted Answer

General Price List

Answer

The FTC Funeral Rule requires funeral homes to offer a General Price List (GPL) to anyone who inquires in person about funeral arrangements or the prices of funeral goods or services.

Question 2

A funeral director discovers a deceased person has an advance directive stating they wished to be cremated, but the next-of-kin insists on burial. What is the correct course of action?

Accepted Answer

Consult state law, as some states give advance directives legal priority over NOK

Answer

State laws vary significantly; in many states a pre-need or advance directive for disposition has legal priority over next-of-kin preferences, so the funeral director must consult applicable state statutes.

Question 3

Which federal agency enforces the Funeral Industry Practices Rule (Funeral Rule)?

Accepted Answer

Federal Trade Commission (FTC)

Answer

The Federal Trade Commission (FTC) enforces the Funeral Rule, which was enacted to protect consumers making funeral arrangements.

Question 4

What is the maximum penalty per violation that can be imposed on a funeral home for violating the FTC Funeral Rule?

Accepted Answer

$51,744 (adjusted periodically for inflation)

Answer

Civil penalties for FTC Funeral Rule violations are adjusted periodically for inflation and can exceed $51,000 per violation.

Question 5

A funeral director accepts a direct cremation arrangement over the phone. Under the FTC Funeral Rule, when must the itemized price information be disclosed?

Accepted Answer

At the time of initial phone contact, verbally

Answer

For telephone inquiries, the FTC Funeral Rule requires the funeral director to provide price information for items the customer asks about during that call.

Funeral Service Test Practice Test

Funeral Service Test Practice Test

Funeral Service Test Funeral Service Funeral Service Law & Ethics 2