Funeral Service Test Funeral Service Funeral Service Law & Ethics 2 — Questions and Answers
Question 1: Under the FTC Funeral Rule, which document must be offered to any person who inquires in person about funeral arrangements?
- Casket price list
- General Price List (Correct answer)
- Outer burial container price list
- Itemized statement of goods
Correct answer: General Price List
The FTC Funeral Rule requires funeral homes to offer a General Price List (GPL) to anyone who inquires in person about funeral arrangements or the prices of funeral goods or services.
Question 2: A funeral director discovers a deceased person has an advance directive stating they wished to be cremated, but the next-of-kin insists on burial. What is the correct course of action?
- Honor the next-of-kin's wishes as they have legal authority
- Follow the advance directive as the decedent's final wish
- Consult state law, as some states give advance directives legal priority over NOK (Correct answer)
- Refuse to proceed until a court order is obtained
Correct answer: Consult state law, as some states give advance directives legal priority over NOK
State laws vary significantly; in many states a pre-need or advance directive for disposition has legal priority over next-of-kin preferences, so the funeral director must consult applicable state statutes.
Question 3: Which federal agency enforces the Funeral Industry Practices Rule (Funeral Rule)?
- Consumer Financial Protection Bureau (CFPB)
- Federal Trade Commission (FTC) (Correct answer)
- Centers for Disease Control and Prevention (CDC)
- Occupational Safety and Health Administration (OSHA)
Correct answer: Federal Trade Commission (FTC)
The Federal Trade Commission (FTC) enforces the Funeral Rule, which was enacted to protect consumers making funeral arrangements.
Question 4: What is the maximum penalty per violation that can be imposed on a funeral home for violating the FTC Funeral Rule?
- $1,000
- $5,000
- $10,000
- $51,744 (adjusted periodically for inflation) (Correct answer)
Correct answer: $51,744 (adjusted periodically for inflation)
Civil penalties for FTC Funeral Rule violations are adjusted periodically for inflation and can exceed $51,000 per violation.
Question 5: A funeral director accepts a direct cremation arrangement over the phone. Under the FTC Funeral Rule, when must the itemized price information be disclosed?
- Only at the time of cremation
- Before the cremation occurs, in writing
- After the cremation, with the final invoice
- At the time of initial phone contact, verbally (Correct answer)
Correct answer: At the time of initial phone contact, verbally
For telephone inquiries, the FTC Funeral Rule requires the funeral director to provide price information for items the customer asks about during that call.
Question 6: Under OSHA's Bloodborne Pathogen Standard, funeral home employees who perform embalming must receive Hepatitis B vaccination at:
- Their own expense within 90 days of hire
- Employer's expense within 10 days of initial assignment (Correct answer)
- Employer's expense within 30 days of hire
- A public health clinic at any time
Correct answer: Employer's expense within 10 days of initial assignment
OSHA requires employers to offer Hepatitis B vaccination to employees with occupational exposure at no cost within 10 working days of initial assignment.
Question 7: Which of the following is an example of 'misrepresentation' prohibited under the FTC Funeral Rule?
- Offering package pricing for convenience
- Stating that embalming is required by law when it is not (Correct answer)
- Charging a professional service fee
- Providing a casket price list before a GPL
Correct answer: Stating that embalming is required by law when it is not
The FTC Funeral Rule explicitly prohibits misrepresenting that embalming is required by law or necessary in situations where it is not.
Funeral Service Test Funeral Service Funeral Service Law & Ethics 2
Under the FTC Funeral Rule, which document must be offered to any person who inquires in person about funeral arrangements?