Funeral Service Funeral Service Law & Ethics Flashcards
7 cards from real Funeral Service Test practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Funeral Service Funeral Service Law & Ethics flashcards as text
Under the FTC Funeral Rule, which document must be offered to any person who inquires in person about funeral arrangements?
Answer: General Price List
The FTC Funeral Rule requires funeral homes to offer a General Price List (GPL) to anyone who inquires in person about funeral arrangements or the prices of funeral goods or services.
A funeral director discovers a deceased person has an advance directive stating they wished to be cremated, but the next-of-kin insists on burial. What is the correct course of action?
Answer: Consult state law, as some states give advance directives legal priority over NOK
State laws vary significantly; in many states a pre-need or advance directive for disposition has legal priority over next-of-kin preferences, so the funeral director must consult applicable state statutes.
Which federal agency enforces the Funeral Industry Practices Rule (Funeral Rule)?
Answer: Federal Trade Commission (FTC)
The Federal Trade Commission (FTC) enforces the Funeral Rule, which was enacted to protect consumers making funeral arrangements.
What is the maximum penalty per violation that can be imposed on a funeral home for violating the FTC Funeral Rule?
Answer: $51,744 (adjusted periodically for inflation)
Civil penalties for FTC Funeral Rule violations are adjusted periodically for inflation and can exceed $51,000 per violation.
A funeral director accepts a direct cremation arrangement over the phone. Under the FTC Funeral Rule, when must the itemized price information be disclosed?
Answer: At the time of initial phone contact, verbally
For telephone inquiries, the FTC Funeral Rule requires the funeral director to provide price information for items the customer asks about during that call.
Under OSHA's Bloodborne Pathogen Standard, funeral home employees who perform embalming must receive Hepatitis B vaccination at:
Answer: Employer's expense within 10 days of initial assignment
OSHA requires employers to offer Hepatitis B vaccination to employees with occupational exposure at no cost within 10 working days of initial assignment.
Which of the following is an example of 'misrepresentation' prohibited under the FTC Funeral Rule?
Answer: Stating that embalming is required by law when it is not
The FTC Funeral Rule explicitly prohibits misrepresenting that embalming is required by law or necessary in situations where it is not.