Funeral Service Funeral Arranging and Directing Questions and Answers

Question 1

According to the FTC Funeral Rule, when must a funeral provider give a General Price List (GPL) to a consumer?

Accepted Answer

Upon beginning any face-to-face discussion about funeral goods, services, or their prices.

Answer

Only when the consumer has scheduled an arrangement conference.

Answer

After the consumer has signed the Statement of Funeral Goods and Services Selected.

Answer

When the consumer makes an inquiry by telephone or mail.

Question 2

A family is arranging a direct cremation. They have decided to purchase a casket from a third-party seller. Which of the following actions is a funeral director prohibited from taking?

Accepted Answer

Refusing to handle the casket because it was not purchased from the funeral home.

Answer

Asking for a receipt to verify the purchase of the third-party casket.

Answer

Requiring the family to sign a waiver regarding the quality of the third-party casket.

Answer

Charging a handling fee for using a casket purchased elsewhere.

Question 3

During a funeral arrangement conference, the person with the legal right of disposition is unclear due to conflicting family claims. The deceased did not leave a will or pre-arrangement. What is the funeral director's most appropriate initial step?

Accepted Answer

Consult the funeral home's legal counsel before proceeding with any arrangements.

Answer

Proceed with the arrangements as directed by the majority of the family members present.

Answer

Follow the directions of the person who has agreed to pay for the funeral expenses.

Answer

Delay the arrangements until the family members reach a unanimous agreement.

Question 4

Which of the following is a key objective of the at-need funeral arrangement conference?

Accepted Answer

Gathering vital statistical information for the death certificate and other permits.

Answer

Completing the embalming and cosmetic preparation of the deceased.

Answer

Finalizing the selection of cemetery property.

Answer

Providing long-term grief counseling to the family.

Question 5

A family is making pre-need arrangements and signs a contract for guaranteed goods and services. Years later, at the time of death, the funeral home finds that the selected casket model is no longer available. What is the funeral home's obligation?

Accepted Answer

Furnish a casket of similar style and at least equal quality at no extra cost.

Answer

Cancel the contract and refund the original amount paid.

Answer

Charge the family the difference for a more expensive, currently available casket.

Answer

Provide a casket of lesser quality and refund the price difference.

Question 6

Before a cremation can take place, a signed document from the person with the legal authority is required. What is this document most commonly called?

Accepted Answer

Cremation Authorization Form

Answer

Burial-Transit Permit

Answer

Statement of Funeral Goods and Services Selected

Answer

General Price List Acknowledgment