ExCPT Pharmacy Operations

Question 1

Which step in the community pharmacy workflow typically comes immediately after prescription data entry?

Accepted Answer

Filling and labeling the prescription

Answer

Patient counseling by the pharmacist

Answer

Final verification by the pharmacist

Answer

Billing the insurance plan

Question 2

What is the primary purpose of using the NDC number in pharmacy operations?

Accepted Answer

To uniquely identify the drug, strength, and package.

Answer

To track the patient’s allergy history

Answer

To identify the prescriber’s specialty

Answer

To determine the drug’s copay amount

Question 3

Which inventory method is most commonly used in pharmacies to ensure medications are rotated properly?

Accepted Answer

First In, First Out (FIFO)

Answer

Last In, First Out (LIFO)

Answer

Random selection

Answer

Highest cost used first

Question 4

Why is it important to maintain accurate perpetual inventory for controlled substances?

Accepted Answer

To ensure accurate records and detect diversion.

Answer

To reduce the need for pharmacist oversight

Answer

To set higher cash prices for medications

Answer

To avoid ordering medications from wholesalers

Question 5

In pharmacy operations, what is the main role of the technician during third-party billing?

Accepted Answer

Submit claims and help resolve basic billing rejections.

Answer

Diagnose the patient’s medical condition

Answer

Select a new medication if the claim rejects

Answer

Approve prior authorizations independently

Question 6

What is one key reason pharmacies use automated dispensing technologies such as counting machines?

Accepted Answer

To improve efficiency and reduce counting errors.

Answer

To replace the need for pharmacists entirely

Answer

To eliminate all legal responsibilities

Answer

To avoid keeping any paper records

Question 7

What is the best action for a technician who notices a discrepancy between the filled prescription and the original order?

Accepted Answer

Notify the pharmacist and resolve the discrepancy.

Answer

Ignore it if the medication looks familiar.

Answer

Correct it silently without telling anyone.

Answer

Ask another patient what they would prefer

Question 8

Which document is typically required to account for the destruction of expired controlled substances?

Accepted Answer

DEA or state-approved controlled substance destruction form.

Answer

A patient satisfaction survey

Answer

A manufacturer’s coupon form

Answer

A handwritten note placed in the trash

Question 9

Why is proper documentation of medication errors and near misses important in pharmacy operations?

Accepted Answer

To help improve processes and prevent future errors.

Answer

To assign blame to staff members.

Answer

To justify increasing medication prices.

Answer

To avoid complying with state regulations