Free CHAA Patient Identification & Identity Theft Questions and Answers

Question 1

According to The Joint Commission's National Patient Safety Goals, what is the minimum number of patient identifiers that must be used when providing care, treatment, or services?

Accepted Answer

Two

Answer

To reliably identify the individual as the person for whom the service or treatment is intended, at least two identifiers must be used. Acceptable identifiers include the patient's full name and date of birth. Using the patient's room number is not an acceptable identifier.

Question 2

While registering a patient, you notice the photo on their driver's license does not appear to match the person standing in front of you. What is the most appropriate next step?

Accepted Answer

Ask for a second form of photo identification and follow facility protocol.

Answer

Discrepancies between a photo ID and the patient could indicate medical identity theft. Following the facility's specific protocol, which often involves asking for a secondary form of photo ID and discreetly notifying a supervisor, is the correct and safest course of action.

Question 3

The primary purpose of the federal Red Flags Rule is to:

Accepted Answer

Help organizations detect, prevent, and mitigate medical identity theft.

Answer

The Red Flags Rule requires financial institutions and creditors, including many healthcare organizations, to implement a written program to detect the warning signs, or 'red flags,' of identity theft in their day-to-day operations. This is a proactive measure to protect both patients and the organization from fraud.

Question 4

An established patient arrives for an appointment but refuses to provide their photo ID, stating that the staff should know them by now. What is the best response?

Accepted Answer

Politely explain that it is a hospital policy to verify identity for their protection at every visit.

Answer

Patient identification must be confirmed at every encounter, regardless of how familiar the patient is. Politely explaining that this is a universal policy to protect the patient's identity and ensure their medical safety is the best approach to gain cooperation while reinforcing security protocols.

Question 5

What is a major patient safety risk associated with creating a duplicate medical record for an existing patient?

Accepted Answer

It can lead to a fragmented medical history and potential clinical errors.

Answer

Creating a duplicate record fragments a patient's medical history. This means a clinician treating the patient may not have access to their complete history, including critical information like allergies, previous diagnoses, or medications, which can lead to serious medical errors.

CHAA - Certified Healthcare Access Associate Practice Test

CHAA - Certified Healthcare Access Associate Practice Test

Free CHAA Patient Identification & Identity Theft Questions and Answers