Free Certified Agile Service Manager Questions and Answers

Question 1

What is the Product Backlog made up of?

Accepted Answer

A prioritized list of functional and non-functional requirements for a system

Answer

The Product Backlog is a dynamic, ordered list of all known requirements for a product. It encompasses functional and non-functional requirements, features, enhancements, and bug fixes, all prioritized by the Product Owner to maximize the value delivered to stakeholders.

Question 2

Which advantage of performing CSI utilizing the Process Backlog is NOT true?

Accepted Answer

To forecast timeboxes for Sprints to complete improvements

Answer

While a Process Backlog helps prioritize and plan CSI (Continual Service Improvement) efforts, its primary advantage is not to forecast specific timeboxes for completing improvements. Forecasting sprint duration or completion is typically based on team velocity and complexity estimates during Sprint Planning, not directly an inherent advantage of the backlog itself.

Question 3

Which of the subsequent claims on the Sprint Backlog is TRUE?

Accepted Answer

The Sprint Backlog has enough detail so that progress can be understood during the Daily Scrum

Answer

The Sprint Backlog is a highly detailed plan created by the Development Team for the current Sprint. It contains enough information and breakdown of work items to allow the team to track their progress effectively during the Daily Scrum, enabling transparency and self-organization towards achieving the Sprint Goal.

Question 4

Which tool in an Agile Service Management (Agile SM) context is the MOST useful?

Accepted Answer

All of the above

Answer

In Agile Service Management, a comprehensive set of tools is most useful for supporting various aspects of agile practices. This includes tools for managing the Product Backlog, tracking progress with burndown charts for the Sprint Backlog, and visualizing workflows like Kanban boards, all of which enhance efficiency and transparency.

Question 5

Which meeting usually kicks off the planning for a new process?

Accepted Answer

Process Planning Meeting

Answer

A Process Planning Meeting is the designated event to initiate the planning for a new or significantly revised process in an Agile Service Management context. This meeting brings together relevant stakeholders to define the scope, objectives, and initial backlog items for the process improvement effort.

Certified Agile Service Manager Practice Test

Certified Agile Service Manager Practice Test

Free Certified Agile Service Manager Questions and Answers