Certified Agile Service Manager Certified Agile Service Manager-FREE Certified Agile Service Manager 1

Question 1

In Agile Service Management, which practice involves breaking large service requests into smaller, deliverable increments to provide continuous value?

Accepted Answer

Iterative delivery

Answer

Timeboxing

Answer

Escalation management

Answer

Change freezing

Question 2

Which Agile Service Management role is primarily responsible for maximizing the value of the work performed by the service team?

Accepted Answer

Product Owner

Answer

Scrum Master

Answer

Service Desk Analyst

Answer

Change Manager

Question 3

What is the term for the ordered list of service improvements, incidents, and requests that an Agile service team draws work from?

Accepted Answer

Service backlog

Answer

Risk register

Answer

Change schedule

Answer

Incident log

Question 4

In an Agile service environment, what does a 'Definition of Done' primarily ensure?

Accepted Answer

That work meets a consistent, agreed quality standard before being considered complete

Answer

That all incidents are escalated before closure

Answer

That sprint velocity is recorded accurately

Answer

That change requests receive CAB approval

Question 5

Which Agile ceremony is specifically designed to inspect the team's process and identify improvements for the next iteration?

Accepted Answer

Retrospective

Answer

Sprint planning

Answer

Daily stand-up

Answer

Sprint review

Question 6

In Agile Service Management, 'time-boxing' a sprint primarily helps teams do what?

Accepted Answer

Create a fixed, predictable cadence that drives focus and regular delivery

Answer

Eliminate all unplanned work from reaching the team

Answer

Ensure every incident is resolved within SLA

Answer

Delegate low-priority tasks to external vendors