ERP ERP Change Management 3

Question 1

What is 'organizational readiness' in ERP change management?

Accepted Answer

The degree to which employees and processes are prepared to operate in the new ERP environment

Answer

Organizational readiness measures human and process preparedness — whether people understand, accept, and can use the new ERP system.

Question 2

Which of the following is a key output of a stakeholder analysis in ERP change management?

Accepted Answer

A map of stakeholder influence, interest, and change impact levels

Answer

Stakeholder analysis produces an influence/interest map that guides how much attention and communication each group requires during the ERP change.

Question 3

Why is a feedback loop important during ERP change management?

Accepted Answer

It allows the project team to detect and address adoption barriers in real time

Answer

Feedback loops surface user concerns and adoption problems early, enabling the change team to respond before resistance escalates.

Question 4

When an ERP go-live is delayed, the change manager should FIRST:

Accepted Answer

Reassess and update the change plan, communications, and stakeholder expectations

Answer

A delay requires updating the change and communication plan so stakeholders remain informed and engaged during the extended timeline.

Question 5

What is 'ADKAR' in the context of ERP change management?

Accepted Answer

A change management model covering Awareness, Desire, Knowledge, Ability, and Reinforcement

Answer

ADKAR is Prosci's individual change model that guides employees through five stages needed for successful and sustained ERP adoption.

ERP - Management Practice Test