ERP ERP Change Management 3

Question 1

What is 'organizational readiness' in ERP change management?

Accepted Answer

The degree to which employees and processes are prepared to operate in the new ERP environment

Answer

Having all servers configured before go-live

Answer

Completing all data cleansing tasks

Answer

Signing off on the project charter

Question 2

Which of the following is a key output of a stakeholder analysis in ERP change management?

Accepted Answer

A map of stakeholder influence, interest, and change impact levels

Answer

A network diagram of ERP integration points

Answer

A Gantt chart of project milestones

Answer

A list of system bugs to be fixed

Question 3

Why is a feedback loop important during ERP change management?

Accepted Answer

It allows the project team to detect and address adoption barriers in real time

Answer

It validates system integration codes

Answer

It generates financial reports for executives

Answer

It speeds up data migration

Question 4

When an ERP go-live is delayed, the change manager should FIRST:

Accepted Answer

Reassess and update the change plan, communications, and stakeholder expectations

Answer

Cancel all training sessions

Answer

Replace the executive sponsor

Answer

Reduce the scope of the system

Question 5

What is 'ADKAR' in the context of ERP change management?

Accepted Answer

A change management model covering Awareness, Desire, Knowledge, Ability, and Reinforcement

Answer

An ERP vendor product line

Answer

An agile project framework

Answer

A network security protocol

Question 6

How does post-go-live reinforcement support ERP change management?

Accepted Answer

It sustains new behaviors through coaching, recognition, and corrective actions to prevent reversion

Answer

It removes legacy system access immediately

Answer

It eliminates the need for further training

Answer

It finalizes the technical cutover checklist