ERP ERP Change Management

Question 1

What is the primary goal of change management during an ERP implementation?

Accepted Answer

Ensure user adoption and minimize resistance

Answer

Minimize system downtime

Answer

Reduce licensing costs

Answer

Accelerate data migration

Question 2

Which stakeholder group is MOST critical to engage early in ERP change management?

Accepted Answer

Executive sponsors

Answer

End users

Answer

IT developers

Answer

External vendors

Question 3

What does a resistance assessment help an ERP project team identify?

Accepted Answer

Groups or individuals likely to oppose the change

Answer

System performance bottlenecks

Answer

Data quality issues

Answer

Integration gaps

Question 4

A change impact analysis in ERP projects is used to:

Accepted Answer

Identify how roles and workflows will change for affected groups

Answer

Measure server load after cutover

Answer

Calculate licensing fees

Answer

Audit data migration accuracy

Question 5

Which communication principle is most effective when managing ERP change?

Accepted Answer

Use repetitive, multi-channel messaging tailored to each audience

Answer

Send one announcement at go-live

Answer

Limit communication to IT staff only

Answer

Share only positive news to maintain morale

Question 6

What is a 'change champion' in the context of an ERP rollout?

Accepted Answer

A peer advocate embedded in a business unit who promotes ERP adoption

Answer

The project manager overseeing go-live

Answer

The lead developer of the ERP module

Answer

An external consultant managing the program