ERP ERP Change Management 2

Question 1

Which model is most commonly used to structure ERP organizational change efforts?

Accepted Answer

Kotter's 8-Step Model

Answer

Kotter's 8-Step Model provides a widely used framework for leading organizational change, covering urgency creation through embedding new practices.

Question 2

When should change management activities begin in an ERP project?

Accepted Answer

At project initiation

Answer

Change management must start at project initiation so stakeholder alignment and communication plans are in place before any system work begins.

Question 3

What metric best measures ERP change management success post go-live?

Accepted Answer

User adoption rate and proficiency scores

Answer

User adoption rate and proficiency scores directly measure whether employees are using the ERP system correctly and confidently.

Question 4

A 'case for change' document in ERP projects is designed to:

Accepted Answer

Explain why the organization is moving to a new ERP and what benefits are expected

Answer

The case for change articulates business drivers, expected benefits, and strategic rationale to build stakeholder understanding and buy-in.

Question 5

Which activity helps reduce ERP change fatigue during a long implementation?

Accepted Answer

Celebrating quick wins and communicating progress milestones

Answer

Celebrating quick wins maintains momentum and morale by showing employees that progress is being made toward the ERP vision.

ERP - Management Practice Test