ERP ERP Change Management 2

Question 1

Which model is most commonly used to structure ERP organizational change efforts?

Accepted Answer

Kotter's 8-Step Model

Answer

ITIL v4

Answer

Six Sigma DMAIC

Answer

TOGAF ADM

Question 2

When should change management activities begin in an ERP project?

Accepted Answer

At project initiation

Answer

At go-live

Answer

During user acceptance testing

Answer

After the first training session

Question 3

What metric best measures ERP change management success post go-live?

Accepted Answer

User adoption rate and proficiency scores

Answer

Number of tickets closed by IT helpdesk

Answer

Server uptime percentage

Answer

Number of customizations deployed

Question 4

A 'case for change' document in ERP projects is designed to:

Accepted Answer

Explain why the organization is moving to a new ERP and what benefits are expected

Answer

Detail the technical architecture of the new system

Answer

List all customization requests

Answer

Define the cutover plan

Question 5

Which activity helps reduce ERP change fatigue during a long implementation?

Accepted Answer

Celebrating quick wins and communicating progress milestones

Answer

Accelerating all milestones to finish faster

Answer

Limiting access to the new system until go-live

Answer

Reducing the number of stakeholder meetings

Question 6

What is the purpose of a readiness assessment before ERP go-live?

Accepted Answer

Evaluate whether the organization is prepared to operate the new ERP system

Answer

Confirm technical infrastructure is built

Answer

Finalize the project budget

Answer

Test system integration points