ERP ERP Change Management 2 — Questions and Answers
Question 1: Which model is most commonly used to structure ERP organizational change efforts?
- ITIL v4
- Kotter's 8-Step Model (Correct answer)
- Six Sigma DMAIC
- TOGAF ADM
Correct answer: Kotter's 8-Step Model
Kotter's 8-Step Model provides a widely used framework for leading organizational change, covering urgency creation through embedding new practices.
Question 2: When should change management activities begin in an ERP project?
- At go-live
- During user acceptance testing
- At project initiation (Correct answer)
- After the first training session
Correct answer: At project initiation
Change management must start at project initiation so stakeholder alignment and communication plans are in place before any system work begins.
Question 3: What metric best measures ERP change management success post go-live?
- Number of tickets closed by IT helpdesk
- User adoption rate and proficiency scores (Correct answer)
- Server uptime percentage
- Number of customizations deployed
Correct answer: User adoption rate and proficiency scores
User adoption rate and proficiency scores directly measure whether employees are using the ERP system correctly and confidently.
Question 4: A 'case for change' document in ERP projects is designed to:
- Detail the technical architecture of the new system
- Explain why the organization is moving to a new ERP and what benefits are expected (Correct answer)
- List all customization requests
- Define the cutover plan
Correct answer: Explain why the organization is moving to a new ERP and what benefits are expected
The case for change articulates business drivers, expected benefits, and strategic rationale to build stakeholder understanding and buy-in.
Question 5: Which activity helps reduce ERP change fatigue during a long implementation?
- Accelerating all milestones to finish faster
- Celebrating quick wins and communicating progress milestones (Correct answer)
- Limiting access to the new system until go-live
- Reducing the number of stakeholder meetings
Correct answer: Celebrating quick wins and communicating progress milestones
Celebrating quick wins maintains momentum and morale by showing employees that progress is being made toward the ERP vision.
Question 6: What is the purpose of a readiness assessment before ERP go-live?
- Confirm technical infrastructure is built
- Evaluate whether the organization is prepared to operate the new ERP system (Correct answer)
- Finalize the project budget
- Test system integration points
Correct answer: Evaluate whether the organization is prepared to operate the new ERP system
A readiness assessment checks organizational, process, and people preparedness to ensure a successful transition to the new ERP.
ERP ERP Change Management 2
Which model is most commonly used to structure ERP organizational change efforts?