EMD Medical Priority Dispatch System 5

Question 1

Which organization developed and is responsible for maintaining the Medical Priority Dispatch System?

Accepted Answer

The International Academies of Emergency Dispatch (IAED)

Answer

FEMA

Answer

The American Heart Association

Answer

The National EMS Management Association

Question 2

In MPDS quality management, what does the acronym 'AQUA' stand for?

Accepted Answer

Accredited Quality Assessment

Answer

Automated Queue Update Algorithm

Answer

Advanced Quality Underwriting Assessment

Answer

Annual Quality Unified Audit

Question 3

In MPDS quality assurance, what does 'protocol compliance' measure?

Accepted Answer

Dispatchers completing every required protocol step without deviation

Answer

Patients following all pre-arrival instructions correctly

Answer

Ambulances meeting established response time benchmarks

Answer

Hospitals accepting all incoming patients without diversion

Question 4

In MPDS quality review, a 'sentinel event' most commonly refers to:

Accepted Answer

A significant adverse event that requires formal case review and analysis

Answer

A dispatcher who exceeded all performance goals for the month

Answer

A high-volume period with more than 50 calls per hour

Answer

A positive caller feedback submission praising dispatcher performance

Question 5

What is the primary role of the Medical Director in relation to MPDS at a dispatch center?

Accepted Answer

Providing medical oversight, authorizing protocols, and ensuring clinical accountability

Answer

Responding personally to all cardiac arrest calls in the field

Answer

Driving ambulances to major multi-casualty incidents

Answer

Handling all psychiatric patient calls personally from the dispatch center

Question 6

Which MPDS protocol serves as a general 'catch-all' for patients whose symptoms do not clearly fit a more specific protocol?

Accepted Answer

Protocol 26 (Sick Person)

Answer

Protocol 6 (Breathing Problems)

Answer

Protocol 9 (Cardiac/Respiratory Arrest)

Answer

Protocol 31 (Unconscious/Fainting)

Question 7

What is the primary advantage of MPDS over purely ad hoc, experience-based emergency dispatching?

Accepted Answer

Consistency, error reduction, and enhanced medico-legal protection for dispatchers and agencies

Answer

Dispatchers never require additional training after initial certification

Answer

Response times are always guaranteed to be under four minutes

Answer

Personal dispatcher judgment is completely eliminated from all decisions