CUA Heuristic Evaluation & Expert Review 2

Question 1

Which heuristic is violated when a dialog box asks 'Are you sure you want to delete?' without offering an undo option afterward?

Accepted Answer

User control and freedom

Answer

User control and freedom requires that users have clearly marked 'emergency exits' and the ability to undo unwanted actions.

Question 2

The heuristic 'Consistency and standards' primarily refers to which of the following?

Accepted Answer

Following platform conventions and ensuring similar actions have similar outcomes across the interface

Answer

Consistency and standards means users should not have to wonder whether different words, situations, or actions mean the same thing — the interface should follow platform conventions.

Question 3

Which heuristic is most directly related to hiding advanced features from novice users while making them accessible to experts?

Accepted Answer

Flexibility and efficiency of use

Answer

Flexibility and efficiency of use means the system accommodates both inexperienced and experienced users, often through accelerators like keyboard shortcuts or expert modes.

Question 4

An expert reviewer notes that a form displays a red border on invalid fields but provides no text message explaining the error. Which heuristic is violated?

Accepted Answer

Help users recognize, diagnose, and recover from errors

Answer

Error messages should be expressed in plain language, precisely indicate the problem, and constructively suggest a solution — a red border alone does not meet this standard.

Question 5

What is the primary purpose of a debriefing session after individual evaluators complete a heuristic evaluation?

Accepted Answer

To aggregate findings, resolve duplicates, and prioritize issues as a group

Answer

The debriefing or aggregation session combines individual findings, removes duplicates, resolves discrepancies, and prioritizes issues for the design team.

CUA - Certified Usability Analyst Practice Test

CUA - Certified Usability Analyst Practice Test

CUA Heuristic Evaluation & Expert Review 2