CTC Treatment Protocols & Procedures 3

Question 1

A telehealth protocol for diabetes management should routinely include which remote monitoring parameter?

Accepted Answer

Blood glucose readings transmitted from a glucometer or CGM device

Answer

Blood glucose monitoring is the cornerstone metric for diabetes RPM protocols, providing actionable data for medication and lifestyle adjustments.

Question 2

When conducting a telehealth visit for a patient who requires an interpreter, the coordinator should:

Accepted Answer

Use a certified medical interpreter service integrated into or connected to the telehealth platform

Answer

Federal law requires qualified medical interpreters for LEP patients; using family members violates Title VI and creates liability and accuracy risks.

Question 3

Which protocol element distinguishes a synchronous telehealth visit from a telephone-only (audio-only) encounter?

Accepted Answer

Real-time two-way audio AND video communication

Answer

Synchronous telehealth requires simultaneous audio and video between patient and provider; audio-only lacks the video component.

Question 4

A telehealth coordinator is setting up RPM for a heart failure patient. Which parameter is MOST critical to monitor daily?

Accepted Answer

Daily weight to detect fluid retention

Answer

Daily weight gain of ≥2 lbs in 24 hours or ≥5 lbs in a week is a key clinical indicator of fluid retention and worsening heart failure.

Question 5

In telehealth protocol design, an 'escalation pathway' refers to:

Accepted Answer

A predefined sequence of clinical responses triggered by abnormal patient data or urgent symptoms

Answer

Escalation pathways define step-by-step responses—from nurse callback to 911 dispatch—based on severity of clinical findings.

(CTC) Certified Telehealth Coordinator Practice Test

(CTC) Certified Telehealth Coordinator Practice Test

CTC Treatment Protocols & Procedures 3