CTC CTC Quality Improvement & Outcomes Measurement 2

Question 1

Which data source is most appropriate for measuring telehealth's impact on clinical quality metrics such as HbA1c control in diabetic patients?

Accepted Answer

Electronic health record (EHR) clinical data and lab results

Answer

EHR clinical data and lab results provide objective, longitudinal data on clinical quality metrics like HbA1c levels needed to evaluate telehealth's clinical impact.

Question 2

When conducting a root cause analysis (RCA) for a telehealth quality failure, what is the first step?

Accepted Answer

Define the problem clearly and gather factual data about what occurred

Answer

RCA begins with a clear problem definition and objective data collection before analyzing contributing factors, ensuring the investigation is grounded in facts rather than assumptions.

Question 3

A key benchmark for synchronous video visit technical quality is audio-visual latency. What threshold is generally considered acceptable to avoid communication disruption during a clinical telehealth encounter?

Accepted Answer

Less than 150 milliseconds

Answer

Audio-visual latency under 150 milliseconds is the standard threshold for natural, uninterrupted real-time communication in clinical telehealth encounters.

Question 4

Which quality measure is most relevant for assessing whether a telehealth program is meeting health equity goals?

Accepted Answer

Telehealth utilization rates stratified by race, ethnicity, language, and socioeconomic status

Answer

Stratifying telehealth utilization data by demographics identifies disparities in access and use, which is foundational to measuring and improving health equity.

Question 5

In a telehealth quality dashboard, a 'completion rate' metric of 78% means what?

Accepted Answer

78% of scheduled telehealth visits were successfully completed

Answer

Completion rate measures the proportion of scheduled telehealth encounters that were successfully carried out, reflecting both technical reliability and patient/provider adherence.

(CTC) Certified Telehealth Coordinator Practice Test

(CTC) Certified Telehealth Coordinator Practice Test

CTC CTC Quality Improvement & Outcomes Measurement 2