CSJT Interpersonal & Communication Skills 2

Question 1

A colleague sends you an email with a harsh criticism of your recent report. What is the most professional response?

Accepted Answer

Request a meeting to discuss the feedback calmly and constructively

Answer

Requesting a calm discussion allows you to address concerns professionally and preserve the working relationship.

Question 2

During a team meeting, a quieter coworker appears to have something to say but hasn't spoken up. What should you do?

Accepted Answer

Directly invite them to share their thoughts

Answer

Actively inviting participation ensures all voices are heard and promotes inclusive communication.

Question 3

A coworker repeatedly interrupts you during presentations. The best approach is to:

Accepted Answer

Address it privately after the meeting using 'I' statements

Answer

Addressing the behavior privately with 'I' statements focuses on the impact without causing public embarrassment.

Question 4

You receive conflicting instructions from two supervisors. The best course of action is to:

Accepted Answer

Clarify the conflict with both supervisors together or seek a hierarchy decision

Answer

Escalating the conflict directly resolves ambiguity and ensures you act with proper authorization.

Question 5

A citizen at the front counter is speaking very loudly and appears frustrated. Your first step should be to:

Accepted Answer

Speak calmly, acknowledge their frustration, and ask open-ended questions

Answer

De-escalation begins with calm acknowledgment of emotions, which helps lower the person's agitation.

(CSJT) Civil Service Judgment Test Practice Test