Your agency is piloting a new public-facing service model that differs significantly from your training. A citizen presents a situation that seems to fall under the new model. What do you do?
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A
Handle it under the old model because you are confident in that process
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B
Tell the citizen to come back once the pilot is fully implemented
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C
Apply the new model to the best of your ability, consulting guidance materials or a supervisor if needed
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D
Refer the citizen to another agency to avoid making errors under the new model