CSA Users, Groups, and Roles 2

Question 1

Which table stores user records in ServiceNow?

Accepted Answer

sys_user

Answer

User records are stored in the sys_user table, which is the core table for all platform users.

Question 2

A user needs access to a specific application but should not have admin rights. What is the best approach?

Accepted Answer

Assign only the role required for that application

Answer

Following the principle of least privilege, you should assign only the specific role required for the application.

Question 3

What happens when a role is assigned to a group in ServiceNow?

Accepted Answer

All current and future members of the group inherit the role

Answer

Roles assigned to a group are automatically inherited by all current and future members of that group.

Question 4

Which field on the sys_user record controls whether a user can log into ServiceNow?

Accepted Answer

Active

Answer

The 'Active' field on a user record must be set to true for the user to be able to log in.

Question 5

What is a 'delegate' in the context of ServiceNow user management?

Accepted Answer

A user authorized to act on behalf of another user for approvals

Answer

A delegate is a user who is authorized to act on behalf of another user, primarily for approval tasks.

(CSA) ServiceNow System Administrator Certification Practice Test