CSA Update Sets and Customizations 2

Question 1

What happens to an update set when it is marked as 'Complete'?

Accepted Answer

It can no longer have new customizations recorded into it

Answer

Marking an update set as Complete closes it so no further changes are captured in it; you must create or switch to another update set.

Question 2

Which of the following update set states allows the set to be exported as an XML file?

Accepted Answer

Complete or In Progress

Answer

Both In Progress and Complete update sets can be exported as XML files for transfer to another instance.

Question 3

When retrieving an update set from a remote instance, where does it first appear?

Accepted Answer

In the Retrieved Update Sets list with a state of Loaded

Answer

Retrieved update sets appear in the Retrieved Update Sets list with a Loaded state and must be previewed and committed before they take effect.

Question 4

What is the purpose of running 'Preview' on a retrieved update set before committing?

Accepted Answer

To detect potential conflicts with existing customizations

Answer

Preview analyzes the update set for conflicts or problems before you commit it, allowing you to resolve issues proactively.

Question 5

Which record type is NOT typically captured in an update set?

Accepted Answer

Data records such as incident tickets

Answer

Update sets capture configuration and customization changes, not data records like incidents, tasks, or user entries.

(CSA) ServiceNow System Administrator Certification Practice Test