CSA Configuration Management Database (CMDB) 2

Question 1

Which tool in ServiceNow provides a visual map of CI relationships?

Accepted Answer

Dependency Views (formerly Service Maps)

Answer

Dependency Views (formerly Service Maps) provides a graphical representation of CI relationships, showing how CIs are connected and depend on each other.

Question 2

What is the Identification and Reconciliation Engine (IRE) used for in ServiceNow CMDB?

Accepted Answer

To identify and deduplicate CI records while reconciling data from multiple sources

Answer

The IRE identifies existing CIs to prevent duplicates and reconciles CI attribute data coming from multiple discovery or import sources into a single authoritative record.

Question 3

Where is relationship data between CIs stored in ServiceNow?

Accepted Answer

cmdb_rel_ci table

Answer

The cmdb_rel_ci table stores all relationship records between CIs, capturing the relationship type and the source and target CI references.

Question 4

What does the 'Runs on::Hosted by' relationship type indicate between two CIs?

Accepted Answer

A software or application CI runs on an infrastructure CI that hosts it

Answer

The 'Runs on::Hosted by' relationship indicates that a software or application CI runs on a hardware or infrastructure CI (like a server), establishing a hosting dependency.

Question 5

What is a CMDB baseline used for?

Accepted Answer

To capture a snapshot of CI attributes at a point in time to compare against future states

Answer

A CMDB baseline captures a snapshot of CI attributes at a specific point in time, enabling comparison to detect unauthorized changes or configuration drift.

ServiceNow CSA Practice Test

ServiceNow CSA Practice Test

CSA Configuration Management Database (CMDB) 2