CSA Configuration Management Database (CMDB) 2

Question 1

Which tool in ServiceNow provides a visual map of CI relationships?

Accepted Answer

Dependency Views (formerly Service Maps)

Answer

CMDB Health Dashboard

Answer

Performance Analytics

Answer

Discovery Schedules

Question 2

What is the Identification and Reconciliation Engine (IRE) used for in ServiceNow CMDB?

Accepted Answer

To identify and deduplicate CI records while reconciling data from multiple sources

Answer

To generate compliance reports for CMDB audits

Answer

To automatically retire outdated CI records

Answer

To synchronize CMDB data with external ticketing systems

Question 3

Where is relationship data between CIs stored in ServiceNow?

Accepted Answer

cmdb_rel_ci table

Answer

cmdb_ci table

Answer

sys_relationship table

Answer

task_rel table

Question 4

What does the 'Runs on::Hosted by' relationship type indicate between two CIs?

Accepted Answer

A software or application CI runs on an infrastructure CI that hosts it

Answer

One CI provides power or cooling to another CI

Answer

A CI is physically contained within another CI

Answer

A CI monitors the availability of another CI

Question 5

What is a CMDB baseline used for?

Accepted Answer

To capture a snapshot of CI attributes at a point in time to compare against future states

Answer

To set minimum performance thresholds for CI health metrics

Answer

To define default attribute values for newly created CI records

Answer

To establish approval workflows for CI configuration changes

Question 6

Which of the following is a key benefit of maintaining a well-populated CMDB?

Accepted Answer

Improved impact analysis during incident and change management processes

Answer

Automatic resolution of all IT incidents without human intervention

Answer

Elimination of the need for change approval workflows

Answer

Automatic generation of service catalog items for end users

Question 7

What is the purpose of the CMDB Health dashboard in ServiceNow?

Accepted Answer

To measure and display metrics about CMDB data quality, completeness, and compliance

Answer

To monitor real-time performance of servers stored as CIs

Answer

To track the number of open incidents associated with each CI

Answer

To display the results of Discovery schedule executions