CSA Configuration Management Database (CMDB) 1 — Questions and Answers
Question 1: What does CMDB stand for in ServiceNow?
- Configuration Management Database (Correct answer)
- Content Management Data Base
- Change Management Database
- Configuration Management Data Bridge
Correct answer: Configuration Management Database
CMDB stands for Configuration Management Database, which stores information about all configuration items in an organization's IT infrastructure.
Question 2: In ServiceNow, what is the base table from which all Configuration Item (CI) classes extend?
- cmdb_ci (Correct answer)
- task
- sys_metadata
- cmdb_model
Correct answer: cmdb_ci
The cmdb_ci table is the base table in ServiceNow from which all CI classes inherit common attributes such as name, operational status, and environment.
Question 3: Which of the following best describes a Configuration Item (CI)?
- Any component that needs to be managed in order to deliver an IT service (Correct answer)
- A document that tracks all changes made to the IT environment
- A workflow that automates IT service management processes
- A report that displays system performance metrics
Correct answer: Any component that needs to be managed in order to deliver an IT service
A Configuration Item (CI) is any component — hardware, software, documentation, or service — that must be managed to deliver an IT service.
Question 4: What is the primary purpose of ServiceNow Discovery in relation to the CMDB?
- To automatically identify and populate CI data from the network into the CMDB (Correct answer)
- To manually create CI records based on administrator input
- To delete outdated CI records from the CMDB
- To generate health reports on existing CMDB data
Correct answer: To automatically identify and populate CI data from the network into the CMDB
ServiceNow Discovery automatically scans the network to identify infrastructure components and populates or updates CI records in the CMDB without manual intervention.
Question 5: Which relationship type in ServiceNow CMDB indicates that one CI depends on another CI to function?
- Depends on::Used by (Correct answer)
- Contains::Contained by
- Runs on::Hosts
- Connects to::Connected from
Correct answer: Depends on::Used by
The 'Depends on::Used by' relationship type indicates a dependency where one CI relies on another CI to function properly.
Question 6: What is the Operational Status field on a CI record used for?
- To indicate the current operational state of the CI, such as Operational or Retired (Correct answer)
- To track the number of open incidents associated with the CI
- To define the team that owns the CI
- To record the purchase or installation date of the CI
Correct answer: To indicate the current operational state of the CI, such as Operational or Retired
The Operational Status field indicates the current operational state of a CI (e.g., Operational, Non-Operational, Retired), helping teams understand availability and lifecycle stage.
Question 7: In ServiceNow, what is the purpose of CI classes?
- To categorize CIs into logical groupings with shared attributes and relationship types (Correct answer)
- To restrict access to CI records based on user roles
- To define the approval workflows associated with CI changes
- To calculate the financial cost of managing each CI type
Correct answer: To categorize CIs into logical groupings with shared attributes and relationship types
CI classes categorize CIs into logical groupings (such as servers, applications, databases) that share common attributes and relationship types, making CMDB data easier to manage and query.
CSA Configuration Management Database (CMDB) 1
What does CMDB stand for in ServiceNow?