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Configuration Management Database (CMDB) Flashcards

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  1. What does CMDB stand for in ServiceNow?

    Answer: Configuration Management Database

    CMDB stands for Configuration Management Database, which stores information about all configuration items in an organization's IT infrastructure.

  2. In ServiceNow, what is the base table from which all Configuration Item (CI) classes extend?

    Answer: cmdb_ci

    The cmdb_ci table is the base table in ServiceNow from which all CI classes inherit common attributes such as name, operational status, and environment.

  3. Which of the following best describes a Configuration Item (CI)?

    Answer: Any component that needs to be managed in order to deliver an IT service

    A Configuration Item (CI) is any component — hardware, software, documentation, or service — that must be managed to deliver an IT service.

  4. What is the primary purpose of ServiceNow Discovery in relation to the CMDB?

    Answer: To automatically identify and populate CI data from the network into the CMDB

    ServiceNow Discovery automatically scans the network to identify infrastructure components and populates or updates CI records in the CMDB without manual intervention.

  5. Which relationship type in ServiceNow CMDB indicates that one CI depends on another CI to function?

    Answer: Depends on::Used by

    The 'Depends on::Used by' relationship type indicates a dependency where one CI relies on another CI to function properly.

  6. What is the Operational Status field on a CI record used for?

    Answer: To indicate the current operational state of the CI, such as Operational or Retired

    The Operational Status field indicates the current operational state of a CI (e.g., Operational, Non-Operational, Retired), helping teams understand availability and lifecycle stage.

  7. In ServiceNow, what is the purpose of CI classes?

    Answer: To categorize CIs into logical groupings with shared attributes and relationship types

    CI classes categorize CIs into logical groupings (such as servers, applications, databases) that share common attributes and relationship types, making CMDB data easier to manage and query.