CSA - ServiceNow System Administrator Update Sets and Customizations Questions and Answers

Question 1

A developer creates a new Business Rule and a system property. For testing, they also create a new user record and several incident records. Assuming all this work occurred while a single custom Update Set was 'In Progress', what will be transferred when this Update Set is moved to another instance?

Accepted Answer

The Business Rule and the system property only.

Answer

Update Sets are designed to capture configuration changes, such as Business Rules, UI Policies, and system properties. They do not capture transactional data, which includes records like incidents, users, groups, and CIs.

Question 2

An administrator retrieves a completed Update Set from a development instance to a UAT instance. Before applying the changes, they need to identify any potential conflicts with changes that have been made directly in UAT. What is the mandatory next step in the standard Update Set process?

Accepted Answer

Preview Update Set

Answer

After retrieving an Update Set, the 'Preview Update Set' step is a critical and mandatory action. It compares the changes in the Update Set with the current configuration of the target instance to detect potential conflicts, such as a local record being newer than the one in the update set.

Question 3

Which of the following represents a ServiceNow best practice for managing Update Sets to ensure manageability and ease of troubleshooting?

Accepted Answer

Keep Update Sets small and focused on a single, logical change or feature.

Answer

ServiceNow best practices recommend that Update Sets should be small and contain a cohesive, logical set of changes related to a specific feature or fix. This approach makes them easier to manage, deploy, troubleshoot, and back out if necessary.

Question 4

A system administrator on a test instance has just committed an Update Set that introduced a critical bug. What is the standard ServiceNow feature designed to revert the instance to the state it was in before the Update Set was applied?

Accepted Answer

Backing Out the Update Set.

Answer

The 'Back Out' functionality is the specific feature designed to revert the changes applied by a committed Update Set. It works by creating a new Update Set that contains the opposite changes, effectively undoing the customizations from the original set.

Question 5

A developer is working on a large feature that involves changes across multiple applications. To manage this complexity, they have created several distinct Update Sets. What is the recommended method for grouping these related Update Sets so they can be retrieved, previewed, and committed as a single unit?

Accepted Answer

Batch Update Sets

Answer

Batch Update Sets are used to group multiple Update Sets together by creating a parent-child relationship. When the parent (or 'base') Update Set is retrieved and committed, all its child Update Sets are processed together as a single entity, preserving their individual changes.

(CSA) ServiceNow System Administrator Certification Practice Test

(CSA) ServiceNow System Administrator Certification Practice Test

CSA - ServiceNow System Administrator Update Sets and Customizations Questions and Answers