CSA CSA Reporting & Analytics 2

Question 1

In Pega, what is the purpose of 'column grouping' in a summary report?

Accepted Answer

To aggregate records by a shared property value and display counts or totals per group

Answer

Column grouping in a Pega summary report clusters rows with the same value into groups and computes aggregate functions like count or sum.

Question 2

Which Pega feature provides real-time visibility into work queue volumes and case statuses for team managers?

Accepted Answer

Pega Pulse dashboard with live work queue reports

Answer

Pega's live dashboards and work queue reports give managers real-time insight into queue depths, SLA status, and operator workloads.

Question 3

What is the purpose of the 'Report Browser' in Pega?

Accepted Answer

To provide a catalog of available reports that users can run, customize, and organize

Answer

The Report Browser in Pega is a centralized interface where users can browse, run, and manage the reports available to them.

Question 4

In Pega, which report type is best suited for displaying subtotals and grand totals across multiple grouping dimensions?

Accepted Answer

Summary report with multiple group-by levels

Answer

A Pega summary report configured with multiple group-by levels can display hierarchical subtotals and an overall grand total.

Question 5

Which Pega feature allows a report to be automatically generated and delivered to users on a recurring schedule?

Accepted Answer

Scheduled report distribution using Pega agents or correspondence

Answer

Pega agents can be configured to run reports on a schedule and deliver results via email or save them to a shared location.

CSA - Certified System Architect Practice Test