CSA Cheat Sheet 2026

The 30 highest-yield CSA facts, distilled from real exam questions. Print it, save it as a PDF, or study it here — free, no sign-up.

1. Which principle is most important for enhancing user experience? → Keeping the interface simple and intuitive
2. How are approval workflows typically associated with ServiceNow catalog items in modern implementations? → Through a Flow Designer flow or classic workflow triggered upon request submission
3. What security consideration is most important in performance monitoring? → Implementing the principle of least privilege and defense in depth
4. Which of the following improves accessibility? → Adding alt text to images
5. What should you do when troubleshooting a system architecture issue? → Follow a systematic approach: identify, research, test, implement, verify
6. In Pega, what is the 'Report Definition' property 'Max results' used for? → To limit the number of records returned by the report query to prevent performance issues
7. Which is a key advantage of using APIs in data integration? → They facilitate real-time integration
8. What should you do when troubleshooting a network configuration issue? → Follow a systematic approach: identify, research, test, implement, verify
9. Which team typically oversees case escalation processes? → Operations or customer service
10. In the ServiceNow Service Catalog lifecycle, what does 'Fulfillment' refer to? → The delivery and completion of the requested service or item after approvals are granted
11. What is an Order Guide in the ServiceNow Service Catalog? → A catalog item type that groups multiple related items into a single bundled request
12. Which approach is recommended for implementing performance monitoring changes? → Following a structured change management process with testing
13. Which approach is recommended for implementing system architecture changes? → Following a structured change management process with testing
14. Which Pega feature provides real-time visibility into work queue volumes and case statuses for team managers? → Pega Pulse dashboard with live work queue reports
15. What security consideration is most important in security fundamentals? → Implementing the principle of least privilege and defense in depth
16. What is version control used for? → Tracking code changes over time
17. What is the fundamental principle behind network configuration in the context of Certified System Architect? → Ensuring reliability, security, and optimal performance
18. What is the best practice for monitoring network configuration systems? → Implement automated monitoring with alerting thresholds
19. Which of the following helps prevent downtime during deployment? → Blue-green deployment
20. Which Pega feature allows a report to be automatically generated and delivered to users on a recurring schedule? → Scheduled report distribution using Pega agents or correspondence
21. What is the purpose of data integration in system architecture? → Combining data from multiple sources
22. In Pega, what does 'drill-down' functionality in a chart report allow users to do? → Click a chart segment to navigate to a filtered list of the underlying records
23. How should you document implementation planning configurations? → Maintain up-to-date documentation in a centralized, accessible location
24. Which color scheme is best for readability? → Dark text on light background
25. How should you document compliance standards configurations? → Maintain up-to-date documentation in a centralized, accessible location
26. How should you document security fundamentals configurations? → Maintain up-to-date documentation in a centralized, accessible location
27. How should you document performance monitoring configurations? → Maintain up-to-date documentation in a centralized, accessible location
28. In Pega, what is the purpose of 'column grouping' in a summary report? → To aggregate records by a shared property value and display counts or totals per group
29. In Pega, what is the role of the 'Decisioning' feature in business process automation? → To apply Next Best Action strategies that automate decisions using AI and business rules
30. What is the best practice for monitoring performance monitoring systems? → Implement automated monitoring with alerting thresholds